Branch design
Bank design should be based upon an in-depth understanding of customer needs and expectations and should reflect the character of the bank's brand and the community that it serves. Today, there are three major trends in branch design: new sales options, automation and optimization.
This can be implemented via means of a Self Service Branch, working on a round-the-clock basis, where the client could be provided with the entire range of banking services (withdraw cash and deposit cash, wire transfers, payment for different services and products).
It will allow you to:
- focus the attention on your clients
- maximize area and convenience for clients
- provide services requested by clients
- easily and quickly redirect and extend the range of provided services
- assure safety of clients and bank assets
- painless transfer of the "old clients" to the non-traditional servicing methods
A Self Service Branch transforms a bank department from an office with boring clerks and a doorplate "Working hours between 9:00 and 17:00" into a place with an interesting design and friendly interface, providing services on a 24h/7/365 basis. It changes the opinion about the role of the office in the process of client servicing and recruitment: the department becomes a place where the bank meets its clients; clients meet other clients, as well as a place for spending the spare time - with a coffee machine, comfortable armchair and the possibility to settle all "banking" issues!
This client's transfer from the cashier's office to self-service terminals will let you:
- lower expenditures, related to the maintenance of the cashier's office
- maximize the usage of bank's areas
- additional opportunities to sell the banking services
- flexibility in the establishment of new services
- an opportunity to introduce and sell services that are not related directly with the banking activity
- possibility to attract new bank clients
More information about branch design you will find www.bs2.lt