Technical Monitoring

A remote monitoring and administration solution for self-service device networks

Self-service device network maintenance requires monitoring of many different peripherals and processes.

Problems arise when operators cannot detect errors in network devices and systems in a timely manner. Organisations without special monitoring solutions are unable to analyze errors and address all small problems as they occur. In a worst case scenario, when errors escalate and the self-service terminal becomes non-functional, the organization may not only lose money, but may also find itself with dissatisfied customers.

Monitoring and IT service management solutions for self-service systems provides the tools to reduce downtime, optimize service levels, maximize resource utilization, and most importantly, manage complex operations and provide real time business information in the self-service environment. It provides extensive functions covering administration, monitoring and control of self-service networks to ensure that they deliver maximum performance and availability.

Self-service network management requires immediate information on all kinds of occurring problems. Monitoring solution is designed not only to notify the problems but more importantly to support the operators in solving the problems, to automate their work and restore the devices' operation in the shortest possible time.