Service Desk
 | | If You are a global support organization or support other smaller enterprises and You are looking for the best software solution to manage and maintain Your service desk, BS/2 can help you. |
We offer the intelligent solution that will help You not only to stay aligned with Your business and deliver quality services, but also to adjust Your service desk environment at the lowest cost:
- Cut service maintenance costs
- Measure business performance
- Improve operation control
- Reduce labour input of your staff
- Increase customer satisfaction
- Prioritize resources and actions to resolve incidents
- Reach across business units, regions, and languages with the single, unified solution
With the best practice in incident and problem management keeping transactional equipment systems running smoothly, our Service Desk.iQ - management and maintenance software solution - allows monitoring the common workflow engine and enables to respond quickly and efficiently to any service incident. It is an intelligent tool for collecting and gathering business process information, documentation and accountability.
Here are the main tasks covered by Service Desk.iQ:
- Service requests management
- Incident monitoring
- Issue status control
- Automatic reception, recognition, sorting and documentation
- Resources management
- Contractual obligations fulfilment control
- Structured and interrelated data collection
- Statistical and analytical accountability rendering
- Alerts and operative information management
Furthermore, Service Desk.iQ provides a common tool to automate and integrate service support among functional or regional groups, third-party resources, and other sections of the enterprise.
Outsourced incident management will give You the freedom to focus on Your core competences, while providing the employees or customers with the pleasant and satisfying service experience.
We are always ready to provide You with information, to identify the trends and anticipate training needs, to increase responsiveness, and ultimately help to secure the reputation of providing quality service to those You service every day.